Terms and Conditions
Last updated: [25/04/05]
Welcome to VOSAT! By visiting and using our webshop ([Your web address]) you agree to the following terms and conditions. Please read them carefully.
1. General
Operator: This webshop is operated by Vosni Kalala, a sole proprietorship based in Örebro, Sweden.
Acceptance: By using our website, you accept these terms and conditions. We may update them at any time, and such changes will be posted here. It is your responsibility to regularly review these terms and conditions.
Age requirements: Customers must be at least 18 years of age or have parental consent to place an order.
2. Products & Pricing
Product Range: We offer home furnishings and small electrical furniture.
Accuracy: We make every effort to ensure that product descriptions, images and prices are accurate. However, we cannot guarantee that they are error-free.
Pricing: All prices are in SEK and include applicable taxes. Prices are subject to change without notice. The price at checkout is the final price.
3. Orders and Payments
Payment Methods: We accept payments via PayPal, debit and credit cards.
Order Confirmation: Orders are confirmed once payment has been processed.
Cancellation: We reserve the right to cancel orders in the event of pricing errors or inventory issues. If this happens, you will be notified as soon as possible.
4. Shipping & Delivery
Shipping Area: We currently only ship within Sweden.
Processing Time: Orders are generally processed within 3 business days.
Delivery Time: The estimated delivery time is between 5 to 15 business days, depending on the delivery method.
Shipping Costs: Shipping costs are calculated at checkout based on your order details and location.
5. Returns and Refunds
Return Period: You may return items within 14 days of receiving your order.
Return Policy: Items must be unused, in their original packaging and in the same condition as when received.
Refund Process: Once we have received the returned item, we will process your refund within 4 business days.
Return Shipping Costs: The customer is responsible for return shipping unless the item is defective or damaged.
6. Warranty and Liability
Warranty: We provide a 1-year warranty on small furniture products. This warranty covers manufacturing defects but does not apply to damage caused by misuse or accidents.
Warranty Claims: To file a warranty claim, please contact us at [vtechinart@gmail.com] with your order details and proof of the defect.
Limitations: We are not responsible for any indirect damages or issues caused by the use of our products outside the scope of the warranty.
7. Privacy and Data Protection
Data Collection: We collect personal information such as your name, address, email, phone number and payment information to process your orders. We may also collect data about website usage through cookies.
Data Use: Your information is used to process your orders, improve our website and customer service, and communicate with you. If you choose to participate, we may send you marketing materials.
Data Sharing: We do not sell your personal information. We may share your information with trusted third parties (e.g. payment processors, shipping companies) only for the purpose of fulfilling your order.
Your Rights: Under GDPR, you have the right to access, correct and request deletion of your personal information. Contact us to exercise these rights.
8. Governing Law
These terms and conditions are governed by Swedish law. Any disputes will be resolved in Örebro court.
Privacy Policy
Last updated: [Date]
At VOSAT, we respect your privacy. This Privacy Policy explains how we collect, use and protect your personal information.
1. Information We Collect
Personal Information: Name, address, email, phone number (used for order processing).
Payment Information: Credit card or PayPal details, processed securely through third party services.
Website Usage: We collect data about how you use our website (via cookies), including your IP address, browser type and pages visited.
2. How We Use Your Information
Order Processing: We use your information to process and deliver your orders.
Customer Service: We may use your contact information to resolve any issues with your order or to answer your questions.
Marketing: If you choose to participate, we will send you promotional communications and updates about new products or offers.
3. Data Protection and Your Rights
Security: We implement appropriate security measures to protect your personal information.
Your rights: You have the right to access, correct or delete your personal data. You also have the right to withdraw your consent to marketing at any time. To exercise these rights, please contact us at [vtechinart@gmail.com]
4. Data Retention
We will only retain your personal data for as long as necessary to fulfill our business and legal obligations.
Cookie Policy
Last updated: [25/04/05]
This cookie policy explains how VOSAT uses cookies on our website.